Re: Contract Issue?

cait2 · ‎26-02-2025

Im not really sure what to label this under but i just need help, i have no other way to get in touch, i'm hearing impaired so phone calls aren’t exactly the best way for me to go and my O2 app isnt working, nor can the virtual assistant help me so i’m not sure what else to do.

i recently turned 18 and tried to apply for a contract phone, unfortunately i was told i couldn't get approved, but £70 has still been taken from my bank account and a direct debit has been set up, on the website it stated nothing would be taken from my bank if i wasn’t approved, i have no other use for the service so im just a little confused 🫤

Enlli · ‎26-02-2025

Usually these things are marked pending by your Bank and it is they who hold your money

If O2 don't call on it in around seven days it will be returned into your account

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎26-02-2025

@cait2

This may help

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-02-2025

@cait2 You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2