o2 Priority not working

[GigGoer]

Any chance that the o2 Priority App might actually start to work? Have not been able to access it for some weeks now and the concert access is one of the key reasons why I’m with o2.

[MI5]

@GigGoer 

I've not had a problem with it.

Have you tried deleting the app, rebooting phone and reinstalling?

[GigGoer]

I’ve tried that but still getting the same error message.

[madasaf1sh]

@GigGoer 

It might help if you actually post the error?

As no problems here and none for my wife either..

[willbashy]

Hi,

I am having similar issues, when I try to login into the app it prompts me to login with either my o2 login or Virgin media login. If I try o2 I get the verification code text to my phone, after entering that it says 'something went wrong, please log out'. This is just an endless cyle, Virgin media login has a similar outcome.

If I try to open the app on 5G the app freezes for 20 seconds and crashes.

I would appreciate any help with this issue as I was hoping to use priority tomorrow morning. I have contacted O2 on twitter but I know their response time can be slow. 

[pgn]

There will be no response from O2's Social Media team on Twitter, @willbashy - try the Facebook link directly below to contact them, or try Instagram if you use it.

[willbashy]

Thank you, I will try them here - seems like lots of people are having the same issue but no obvious fix

[GigGoer]

It says ‘Sorry, there was a problem with your request. Try again later’ and logs me out.

[GigGoer]

I have been in touch with o2 today via Instagram and no resolution yet. Was hoping to get Priority tickets tomorrow 😖

[madasaf1sh]

@GigGoer 

This might be a daft question, buy you have updated the app and it might be worth clearing the app cache and data via the phone. 

Other than that my only advise is dont try late at night, it sounds daft but that is when vmO2 do maintenance work..

Good Luck with CS