Problems logging in Priority

[MJG]

Hi.

Is anyone else having problems logging into the Priority app?

I have successfully used it in the past, but when trying to log in these last few days I input my O2 number, receive the security code, but then get a message saying ‘there was a problem with your request’.

i have tried re-installing the app.

Thanks,

Matthew

[Enlli · Accepted solution]

I had a problem earlier today, but it seems to have sorted itself

[AlexanderMTTH]

I had the same issue. All sorted now. 

[Cleoriff]

Yes there was an issue earlier but working now.

[Oxonian]

For the future @MJG, it is worth bearing in mind that you can log into Priority on the web as an alternative to using the app :-   

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

[Rocker666]

I’ve been having the same issue for the last month. I’ve deleted and re installed app but same result. The screen gives a choice to ‘sign in’ with either O2 or Virgin Media. You tap the O2 option and it pushes you through the virgin sign in. 

[madasaf1sh]

@Rocker666 

What phone / Software versions are you using??

As not seeing the problem on my iPhone (OS 18.4.1)  or Pixel 9 Pro Fold (OS Android 16 Beta 2)??

[Oxonian]

As I mentioned above @Rocker666, it is worth bearing in mind that you can log into Priority on the web as an alternative to using the app :-   

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

Success or failure with a web log-in might help to narrow the problem down. 😀

[priorityissue]

Getting the same with mine now as well

[Cleoriff]

@priorityissue 

Have you tried logging in via a PC? I'm currently using a laptop and have no issues.

Or delete the app and reinstall. That will update it.