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Problems logging in Priority

MJG
Level 1: Joiner
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Hi.

Is anyone else having problems logging into the Priority app?

I have successfully used it in the past, but when trying to log in these last few days I input my O2 number, receive the security code, but then get a message saying ‘there was a problem with your request’.

i have tried re-installing the app.

Thanks,

Matthew

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Enlli
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I had a problem earlier today, but it seems to have sorted itself

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Enlli
Level 69: Guiding Light
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I had a problem earlier today, but it seems to have sorted itself

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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AlexanderMTTH
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I had the same issue. All sorted now. 

Thanks and regards,
Alexander
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Cleoriff
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Yes there was an issue earlier but working now.

Veritas Numquam Perit

Girl in a jacket
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Oxonian
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For the future @MJG, it is worth bearing in mind that you can log into Priority on the web as an alternative to using the app :-   

 

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

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Rocker666
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I’ve been having the same issue for the last month. I’ve deleted and re installed app but same result. The screen gives a choice to ‘sign in’ with either O2 or Virgin Media. You tap the O2 option and it pushes you through the virgin sign in. 

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madasaf1sh
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@Rocker666 


What phone / Software versions are you using??


As not seeing the problem on my iPhone (OS 18.4.1)  or Pixel 9 Pro Fold (OS Android 16 Beta 2)??

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
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As I mentioned above @Rocker666, it is worth bearing in mind that you can log into Priority on the web as an alternative to using the app :-   

 

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

 

Success or failure with a web log-in might help to narrow the problem down. 😀

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