@Daria15
It would need to be sent in for repair, you won't get a new one after 3 months.
Call O2 to arrange it Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)