Need to activate sim for new phone as an upgrade.

[Royston2]

Hi I upgraded to a new phone over a year ago both sims on O2. However,I dint like th new phone so stayed using the old phone. Now th eold phone has broken and I want to use the new phone with the upgrade sim ,both still on same number and still on O2 cntract. When I put the new sim in the new phone nothing is happening. I cannot contact o2 by phone or online messaging which is appauling,considering they are still open for new phones or upgrades. Anyway can anyone help me please? Kind regards,Royston.

[MI5]

@Royston2 

Just use your old SIM.

[jonsie]

[Royston2]

Hi thank you for taking the time to get back to me. The problem I have is that the old phone a Samsung Galaxy J5 has a bigger older sim card than the sim card holder in the new phone that I need to use a Huawei P20 Lite. The old sim card just does not fit.  So I am stuck. There is a micro O2 card in the P20 however im not sure if I can activate it without the help of an o2 operative. So I am stuck without a phone now. I hope this makes it a little bit clearer.

Kind regards,

Royston.

[Cleoriff]

@Royston2 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

[Royston2]

Hi guys thank you for your advice,after fiddling with the old sim,I managed to pop it out and insert it into the phone I need. Your advice was grately apreciated.

Kind regards,

Royston.

[Cleoriff]

Good news @Royston2 

[jonsie]

Brilliant @Royston2 , every picture tells a story