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O2Jenny
O2 Support
O2 Support
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on ‎22-06-2020 11:45

on ‎22-06-2020 11:45

Hi a have a customer who has had a message to say their 4g has been switched off on there account and now it wont let her call Certain people any idea's?
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MI5
Level 94: Supreme
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on ‎22-06-2020 11:48

on ‎22-06-2020 11:48

@O2Jenny 

Usually due to fault or local maintenance O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Karl
O2 Support
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‎22-06-2020 11:48 - edited ‎22-06-2020 11:50

‎22-06-2020 11:48 - edited ‎22-06-2020 11:50

Hey @O2Jenny 

Have they upgraded?  it sounds as if 4G has been removed from the account. 

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