O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4231 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 990 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1238 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4358 Views
  • 118 replies
  • 5 kudos

Resolved! Help

I took out a contract on Friday, I received all my legal documents through email and what I believe was a confirmation email. I also paid £9.99 for Saturday morning delivery.I have had no emails or update since Friday morning. Why?

Jane55 by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Aerial

I have a had a tariff change by aerial communications from 02. Is this legitimate?

Np1 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel my contract

I have been trying to cancel my contract for the last 3 months and cannot get anywhere I am still being charged for a sim I don't use. I have an overdue payment again and I cannot get in contact with anyone via live chat etc. It is an English contrac...

Resolved! Live chat

Can I live chat

Steph89 by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Resolved! Phone call

What phone number can I use to talk to a real person over the phone

Qwerty123 by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! Need to remove a bolt on

I would like to remove the bolt on for insurance how do I do this? 

DaniM73 by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! No service

hi there I have tried absolutely every suggestion on the O2 website repeatedly but still says no service, I have put my sim from my new phone which is damaged into my old one so think maybe you guys could activate it from your side

Cainm73 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! Sim has changed accounts

I have an O2 account which just has my sons phone on now as I stupidly moved my contract to EE last year. Son has/had an iPhone 12 but it’s broken so he put his sim into his Samsung S21…as soon as he switched on the S21 with his sim in it has swapped...

Dizzaloo by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

No internet at all on my new phone

I have a new contract with 02 and I am on day 4 with my new iphone 12 and I have no internet whatsoever unless I am connected to wifi. My husband is on o2 as well and has no problems. So it is obviously not a network issue. I have manually reset my s...

JodieD by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos