O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

WiFi Calling - Note 10+ 5G

Hi, I can't seem to get WiFi calling working at my place of work. It works great at home, and at my parents, but nothing at work. The icon doesn't even show up. I have absolutely no mobile signal in my office, but I get perfect WiFi signal as we have...

Bazman by Level 1: Joiner
  • 19 replies
  • 0 kudos

Resolved! Disney plus extra code redeemed

Hello I tried to redeem my new Disney plus extra and it says that the code had already been redeemed. However when I log into disney plus it says the subscription has ended. How do I get a new code? Thanks for your help

Resolved! Sim 5g

I’ve just purchased the new iPhone 12 and used my sim from my iPhone 8. Do I need to get a replacement sim to enable 5g? Do I need to pay extra for 5g?

Resolved! sim card

I've currently got a Samsung Galaxy s7 on a sim only deal. I want to buy an iphone 11. what do I need to do to get a new sim card? Thanks JS

JS432 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling online order

I ordered a sim only contract today but now wish to cancel this order as my current provider is requesting larger fee than I expected to cancel their contract.How do I cancel my online order?

4G and call not working

Hi, my 4G has been playing up over the past few weeks and so has my calls, I can hear the other person but they can’t hear me no matter who I call!! Some days it will be fine and then it isn’t. My payments are up to date and everything but I just wan...

Alice6 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Not receiving texts

I had an upgrade and now am not receiving texts

81 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Answering calls

I have difficulty in answering calls on my Samsung galaxy A10 when touching the surface with my finger?

Howard4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

New tariff applied that I didn’t ask for?

I’ve received notification today that I’ve been moved to a new 12 month sim only tariff that’s around 10 pounds a month more expensive than the sim only I was previously on with higher data allowance, but ive not asked for this? I’ve not been in cont...

LyndseyNI by Level 1: Joiner
  • 5 replies
  • 0 kudos

Emergency calls only

My phone is on emergency calls only i chatted to advisor online 4 days ago but the matter still not resolved

Te1 by Level 1: Joiner
  • 4 replies
  • 0 kudos