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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2819 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5013 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15668 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8007 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7399 Views
  • 6 replies
  • 0 kudos

End of contracts

Hi there, My two phone contracts are due to come to an end next month. Can someone please contact me to discuss options? I am on *********. Many thanks, Sarah [Mod edit: Please do not share personal details as your posts are visible to the public. Th...

Unable to view or access a pdf of my latest bill

I have contacted O2 several times now as I am unable to access my latest bills when I log in to my account. After various attempts at logging in/out/tech dept referral / etc etc this is still NOT resolved on any device. I cannot access a pdf bill on ...

Dun by Level 1: Joiner
  • 308 Views
  • 6 replies
  • 0 kudos

I can’t get into my account

I have an account for both myself and my husband but I can never get into my account to check bills etc.

Deedee66 by Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

moving PAYG SIM to new phone

I live in the US but travel to the UK a few times a year to visit friends from when I lived there. I have a US eSIM and an O2 PAYG SIM; my US provider is Google Fi. Everything was working well with my Pixel 6a, but I've just switched phones to a Sams...

G_I by Level 1: Joiner
  • 178 Views
  • 2 replies
  • 0 kudos

Signal

I was making calls and using my day at perfectly fine this morning , this afternoon , I don’t have any signal what so ever.no calls , texts or data and I can’t even ring out to o2 like when you get cut off

131998 by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos

Website being blocked by O2

Hello, I am managing the website aphroditelounge.co.uk. Recently, it was brought to my attention that the website does not work for o2 customers. I have a number with o2, so I was able to replicate the problem:- When the website is accessed via HTTP ...

BIGMatrix by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

esim

HiJust received a new physical sim by post from O2 via Virgin Media. I want to change this to an e-sim so that I can add it to my phone. When I try to change my sim on the 'replace my sim' page on the O2 website, it just goes back to the start of the...