O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4526 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 664 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1148 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1391 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1151 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5110 Views
  • 120 replies
  • 5 kudos

Resolved! How do I cancel an order that's now out of stock?

I placed an order of an in stock item yesterday but I've had correspondence today being told it's out of stock. I don't wish to wait, how do I cancel the order?

Emma-87 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

No network coverage in new flat in Cornwall

Hi, just moved in to a new flat in Porth, Newquay. I am on o2 business. There is no network coverage. How can this be solved. Is there a device that can plug into our WiFi so that O2 mobile works?

SteveOz by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Resolved! Apple watch

Hi I hav W a monthly plan with 02 for my iPhone, if I buy an iPhone can I add the cellular coverage to my existing account and tariff?

Pete10 by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Unable to call a voxi phone number

hi my wife recently went over to Voxi (I know mad) but she cannot receive calls from o2 numbers, she can receive texts and what’s app calls but not direct dials on the network. Sha can receive calls rom other networks but not o2. Is there an issue wi...

Cj69 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Using my phone abroad in Canada

Hi! I arrived in Canada yesterday and received a text to say I can use my data, minutes and texts at no extra cost. I just wondered if there is a limit to this as I will be in Canada until December and then again until next April. I have a Canadian s...

Live chat

How do I get to live chat I want some advice on my purchase and I cant find it anywhere I press help and contact us and just keep getting taken around in circles

Wifi

Hi my phone is connected to my wifi but no wifi icon is appearing and I can’t get on the internet wattsapp tells me I am not connected to internet

jemma4 by Level 1: Joiner
  • 108 Views
  • 3 replies
  • 0 kudos

Resolved! Bill payment

I have moved to Australia and I am receiving emails regarding outstanding bill but do no have access to my O2 number and when I am logging on to my O2 response is that I don't have O2 services. I need to clear balance, could you please give me advice...

wendy8 by Level 1: Joiner
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! Viewing previous bill call history

I need to provide evidence of a call history made to a company but I can’t seem to view or access my call history on my bill. Any ideas as how to access this?

GuruJ by Level 1: Joiner
  • 155 Views
  • 3 replies
  • 0 kudos