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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8091 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Leaving O2

Hi,Iam leaving o2 but keeping my number. Other provider has not fully transferred my number as they are chasing o2 for missing files! How long does it take for o2 to sort this out???

Rabab by Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos

PAC Code

why my PAC code is not recognised by another service provider?

Mari20 by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

texting

Sometimes I have sent a text to someone and they haven't received it, even when it has definitely gone from my phone. The main problem is with a phone that is on EE network.

Replacement sim isn’t activating

Hi, I ordered a replacement sim after I broke my last one. It’s arrived and I’ve put it in my phone but it’s still saying no servive. When I last spoke to customer service they said I would need to put it in my phone, wait 24 hours, & restart my devi...

Fo12 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Resolved! o2 SIM not working

sim stopped working how do I request a replacement ?

hob by Level 1: Joiner
  • 583 Views
  • 6 replies
  • 0 kudos

is it a scam?

I just received a text message saying that my order has gone through - but i have not placed any order. is it a scam?

Miry by Level 1: Joiner
  • 288 Views
  • 3 replies
  • 0 kudos

avoid swapping sim

my wife is cheating me how can i avoid it she keep changing my mobile number

Anonymous by Not applicable
  • 284 Views
  • 3 replies
  • 0 kudos

Resolved! Signal in Germany

Hi I am driver and working all over Europe, I don’t have problems with roaming in other countries except Germany. Right now I don’t have signal at all, sometimes there is signal with no data or just E. I have other sim and on that is full 5g signal r...

KamilPL by Level 1: Joiner
  • 834 Views
  • 8 replies
  • 0 kudos

Hello

I can’t login in my app, I have changed many times my passwords but doesn’t work.