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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3269 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5176 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16288 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8245 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7629 Views
  • 6 replies
  • 0 kudos

no network

weve upgraded our mibiles and we have no network we are unable to receive or make calls the same with texting i received at message earlier stating 4g calls had been switched off

Martin221 by Level 1: Joiner
  • 244 Views
  • 2 replies
  • 0 kudos

SWITCH UP HELP

Hi,I recently went into the 02 shop on edge lane on the 7th October to process a switch up from an iPhone 14 pro max to an iPhone 15 pro at some point within the system this failed. The on site team have tried there best to understand what is happeni...

Apple Pay problems

It won’t let me add any of cards to Apple Wallet and I don’t know what’s going on

Bh26 by Level 1: Joiner
  • 293 Views
  • 2 replies
  • 0 kudos

O2/Birgin

I have reached the end of my contract, so started a new O2 contract through a third party. Number transferred, bills received, no problems. Or so I thought…… I cannot log into my account or use the app because my number is already in use. I have call...

Nanny2222 by Level 1: Joiner
  • 337 Views
  • 3 replies
  • 0 kudos

Resolved! Using phone in usa

Do I have to inform O2 if I will be using my phone in usa

Janal by Level 1: Joiner
  • 312 Views
  • 2 replies
  • 0 kudos

Delete customer service etc contacts from sim.

Does anyone know if I can delete these contacts from the sim permanently. They appear at the top of my contacts list and even if I delete them they come back after a little while. It's not only annoying when looking at my phone but makes it very diff...

PlymC by Level 1: Joiner
  • 339 Views
  • 4 replies
  • 0 kudos

Stealing my data,

I have just topped up and the next minute received a message I had none again.

Paula10 by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile data

I just want to use my phone abroad. Please send the link so I can please

Ron11 by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos