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O2/Birgin

Nanny2222
Level 1: Joiner
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on ‎18-10-2023 12:24

on ‎18-10-2023 12:24

I have reached the end of my contract, so started a new O2 contract through a third party. Number transferred, bills received, no problems. Or so I thought……

 

I cannot log into my account or use the app because my number is already in use. I have call O2 Customer Support and been told that my email address is in use with Virgin, who I am not a customer of, so I need a new email address. 

I explained that I only use MY email address and they need to resolve it as it is their merger which has caused problems. 

As they merged ages ago why am I getting problems now?

 

Seems ridiculous to me. I have asked for this to be escalated as I’m not happy. 

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MI5
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on ‎18-10-2023 12:38

on ‎18-10-2023 12:38

@Nanny2222 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nanny2222
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on ‎18-10-2023 13:01

on ‎18-10-2023 13:01

Thanks. I’ve tried by phone, are these methods any better?  

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MI5
Level 94: Supreme
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on ‎18-10-2023 14:28

on ‎18-10-2023 14:28

Keep trying by any method @Nanny2222 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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