O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4940 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 802 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1341 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1562 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1297 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5597 Views
  • 122 replies
  • 5 kudos

Resolved! email accounts

I have discovered that there are 2 accounts attached to my email address - how do i remove one of them

Smee by Level 1: Joiner
  • 97 Views
  • 3 replies
  • 0 kudos

Resolved! Travel to pakistan

I am in Pakistan. And need to attend a very important call within 48 hours. Before coming to Pakistan from uk I have contacted the o2 and spoken to an adviser and she assured me that she has turn on the option to receive call but anyone trying to cal...

Sobia1 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Keeping my mobile number

Just joined O2 and I’m trying to keep my mobile number. I’ve put in all the data requested and keep getting email saying Port In/ Migrate Request Validation Exception, sorry the information provided is incorrect. Please resubmit your request. Not sur...

LPH by Level 1: Joiner
  • 111 Views
  • 3 replies
  • 0 kudos

Resolved! Bringing my number to o2

I entered my pac code when I joined o2, I have just activated my new sim, how do I keep the same number

GLD by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Unlock O2 iPhone 4

The O2 page at https://www.o2.co.uk/help/device-and-sim-support/unlocking-an-o2-mobile-to-use-on-a-different-network states "The easiest way to unlock your device is in My O2:Log in to My O2 on your browserSelect ‘More’ in the menu bar at the top of ...

Resolved! No mobile data....no 4g

I have no mobile data i just got the H+ symbol been like it for about 3 hours . I have turned off phone and started ....no joy ...even taken out sim and put back in no joy

Resolved! Losing the will …!

I have been on the phone for 70 minutes now and have been cut off FIVE times ! Have answered security 4 times and still I’ve not managed to get my issue resolved ! I am absolutely beside myself now … I moved from o2 personal to business a few weeks a...

Resolved! bolt on

where can i cancel the Disney Bolt on please which im being billed for 

robbie4 by Level 1: Joiner
  • 102 Views
  • 2 replies
  • 0 kudos

Resolved! Travelling to spain

Hi all I’m travelling to Spain tomorrow it says in my account O2 travel can any one let me know what data I will be able to use without been charged

Tess34 by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! Travel - already abroad

Hi - I am currently in Canada and have just used wifi whilst being here however really need to add travel bolt on. I can’t figure out how to do this whilst I am out of the UK? Thanks

Zmxnxb by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos