O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

BT Wifi

Hi all, my Alcatel 1 connects to my BT hub for wifi when I'm at home Last week I needed to call Green Flag urgently from home and tried their app, it wouldn't work as it said I had no internet connection Sure enough, the phone had lost my router so I...

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MaryM by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Upgrade queries

Hi, this is probably a simple solution yet I’m making a meal out of it I think so would be really appreciated if someone could explain. I’ve upgraded keeping with same network and still have my old phone. I’m still using it but will be giving it to m...

Wags by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! MY 02 Doesn't accept mobile number

I am unable to log into my O2 and use the features as my mobile number is not accepted! I get a message saying it is already registered to another account but unable to rectify the issue!

AntK18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim

I have a PAYG sim That has no credit on and another one that has a lot of credit on.i want to swap them .is this possible

JoeCool by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Dual virtual sim

Good evening , I would like to download the software so that I'm change my iPhone 11 to a dual sim . The primary sim being my Uk number and the secondary virtual sim being my spanish number . Please let me know if this is possible. [mod edit: please ...

Lou8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordered a phone from 02 online and have no idea when I might receive it

I ordered a phone more than a week ago via 02's website. The website asked me to start my preferred delivery day. That day came and went and I can't get hold of anyone to understand when I can expect my phone to arrive. If its going to significantly ...

MojoPhil by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Rubbish or no signal

I have been with o2 forever but the last Yr of so I get no signal people can't ring me or hear me I struggle to ring anyone

Lisa06 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have turned up the volume on the side of my phone i0s 6 and the ringer, but whenever I make a call, the ringtone is low volume and when the person answers it is quiet. Please advise

Resolved! number switch

taken out a new contract for my girlfriend, was told it would be 48hrs to switch her over to her existing phone number which she wants to keep. 48hrs past and she's still waiting for this to be done, i supplied pac number as required what is the hold...

samt999 by Level 1: Joiner
  • 1 replies
  • 0 kudos