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Sim swap

Kk6
Level 1: Joiner
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So before I take to social media … My daughters pay monthly SIM hasnt worked since MAY when this saga started . When ever we try to get it fixed the O2 response is sending a text to her phone that doesn’t work ., I have spent hours waiting for the helpline to respond .. they dont … the web chat says agents are busy constantly . I have been paying for this for five months with no usage from her as she cant access it . I have been sent a new SIM which I cant activate because she cant text SWAP to the 20220 number BECAUSE HER PHONE DOESNT WORK ..I tried the call centre another 30 minute wait for someone to answer no one does, tried web chat that isnt working either … beyond fed up  can anyone help 

 

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MI5
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@Kk6 

Go in store with ID to get sim activated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
Level 56: Guvnor
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Or put her sim in another phone...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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lewys-gp
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Hi, @Kk6. Have you managed to resolve this issue yet, please? If not, I can possibly help. Let me know.

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