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Keep existing android number to new iphone.. how long

Bexi0411
Level 1: Joiner
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Keep existing android number to new iPhone.. how long will it take the original number to transferred over.. to the new phone please??? He’s got an old phone sim in his new phone at the moment and this morning the iPhone has gone live but not with the number he wants to keep as in his original one.. 

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gmarkj
Level 53: Renowned
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You need to get in contact with customer services as it sounds like you took a new deal instead of an upgrade.

There are some alternative numbers and hints on getting through in the below guide @Bexi0411 

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 53: Renowned
  • 7713 Posts
  • 86 Topics
  • 425 Solutions
Registered:

You need to get in contact with customer services as it sounds like you took a new deal instead of an upgrade.

There are some alternative numbers and hints on getting through in the below guide @Bexi0411 

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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