cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with call and text on other devices

Diggedydawg
Level 1: Joiner
  • 9 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I've got the watch 4 classic 4g and up until recently I was using it with my note 10 and call and text on other devices worked perfectly.

 

I've upgraded to a z fold 3 and now the watch isn't listed in the call and text on other devices menu, so when calling from the watch it uses its own unique number rather than my main number.

 

Both have been fly reset and I've tried restoring from backup and setting up as new devices and neither work.

 

I've spoken to o2 and they say it's Samsung problem, Samsung say its likely an account issue.

 

Personally I think my esim is still somehow linked to my old phone but I'm just guessing.

 

Any ideas?

Message 1 of 11
242 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Diggedydawg 

Did you get a new eSim for the Z3 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
207 Views

Diggedydawg
Level 1: Joiner
  • 9 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I had a sim swap done to allow me to change device but the number for the esim hasn't changed  

Message 3 of 11
203 Views

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

You need a new eSim for a new device, so just checking to be clear that you did a sim swap to a new eSim first?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 11
197 Views

Diggedydawg
  • 9 Posts
  • 2 Topics
  • 0 Solutions
Registered:

 

when I first set up the phone I copied everything directly from the note and that also brought the esim setup with it which I found surprising. 

 

Things didn't work then so I removed the plan and that's when I needed the sim swap to re add it

Message 5 of 11
193 Views

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

It sounds like the eSIm is an issue @Diggedydawg 

The eSIm pack you have allows you to reinstate the eSim 3 times on the same device, so I would try removing it and readding it first off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 11
187 Views

Diggedydawg
Level 1: Joiner
  • 9 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I've tried doing that but no change. Can help but feel something needs doing at o2s end

Message 7 of 11
173 Views

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Diggedydawg 

I guess you'll need to call customer service too.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 11
165 Views

Diggedydawg
Level 1: Joiner
  • 9 Posts
  • 2 Topics
  • 0 Solutions
Registered:

After spending several hours on hold I've spoken to two people. One had no idea what I was asking so went to ask for assistance,  at which point the line went dead.  Second person googled it and suggested its a Samsung issue.

 

 

 

Is there a way to get through to a higher level of tech support? I really can't stand the thought of sitting on hold for more hours just to get nowhere.

 

 

Message 9 of 11
155 Views

MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

I'll ask @O2Lisa to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 11
149 Views