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Data not working in Lanzarote

R_3693
Level 1: Joiner
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I’m in Lanzarote and my data will not work even though I have 7.36GB left in my account. I have reset my phone and I am on Movistar.

Message 1 of 5
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MI5
Level 94: Supreme
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@R_3693 

If you have an iPhone, change the data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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R_3693
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Hi Thank you, do I have to change all the APN’s as my mail isn’t working

Message 3 of 5
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MI5
Level 94: Supreme
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Just the data apn @R_3693 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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RafaC
Community Manager
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Hey @R_3693 how are you getting on with this?

Message 5 of 5
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