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1 ACCEPTED SOLUTION
Accepted Solutions
- 144915 Posts
- 635 Topics
- 27777 Solutions
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
You can get a full breakdown in your MyO2 https://mymobile.o2.co.uk/
and some tips here to help Guide: Tips to avoid unexpected charges on your bill
Your allowances here Guide: Your Allowances - what is and isn't included
- 144915 Posts
- 635 Topics
- 27777 Solutions
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
You can get a full breakdown in your MyO2 https://mymobile.o2.co.uk/
and some tips here to help Guide: Tips to avoid unexpected charges on your bill
Your allowances here Guide: Your Allowances - what is and isn't included
