eSIM order

[PhoneChanger]

Hi

Recently moved back to O2, via a new connection, signed up online and selected eSIM, but since checkout nothing has been recieved. Is says once you get order confirmation you should log into your account and get the eSIM.

How soon after sign up should you get the order confirmation? Feels like it should be immediate?

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

Is it not available in your MyO2 @PhoneChanger ?

[PhoneChanger]

@MI5 No, in my O2 is my PayG only, and I can't add in the temp number I've not got the SIM to add to my phone to access the number 

[MI5]

It's best to start with a physical sim then switch to esim to avoid the system deficiencies. 

[PhoneChanger]

@MI5 I recon you were right, social have told me the order is still processing. If I'd have requested an actual SIM I would probably have got it by now. Its been 3 days now and still no update, no order confirmation and no SIM.

Wondering if I should be worried and run away now

[MI5]

@PhoneChanger 

Based on what we see on here, I don't believe anyone would be recommending O2 right now, at least not until they get everyone switched to the new billing system which seems to be the root cause of most issues.

[PhoneChanger]

Thanks for the info, guess I should have done my research 😉

Are there any O2 staff on the forum these days who could assist?

[madasaf1sh]

@PhoneChanger 

Nope they where all removed a while ago, so this is now just  customer to customer community..

If they are saying its still processing then something is holding up the order, but the Sales Team are the only ones who can tell you owt...