Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Since being changed from Virgin Media to 02 my mobile doesn't work. I can't access the internet and I can't make or receive phone calls. How can I fix this or how do I close my account with 02?
I have migrated to O2 and has been using it for weeks but when trying to log in into the app to review it, it says "My O2 isn't available to you yet". Could you please activate it or let me know what shall i do? Thanks,Guillermo
It’s been 48 since I set my account up. Still not live
Hey! I am having trouble activating my sim. When I log in it says it might take 48 hours.
How do I know that my PAC transfer is in hand to move my number from my old provider to O2? I provided PAC during my order and have just received my SIM.thanks!
Can’t log into my o2, also can’t track my order but been sent an email saying it’s been dispatched
Hello my new phone was supposed to get delivered today they have tried to deliver it but couldn't make the delivery I have had a message of them to message you to rearrange for the delivery again. The delivery was supposed to be between 3:45 and 4:45...
Hi, I recently was told o2 would be taking over my virgin media sim contract, of which I’ve been paying to 02 the past few months. However when I log into o2 (as I’m keen to check how long is left on my contract) it says I don’t have any accounts wit...
Hi, How do I get my original phone number added to my new SIM and how long does it take for the number to work? C
