Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Not too impressed with my 02 experience so far, I was supposed to sign into O2 Open within the first month to get my work discount sorted on my new contact, however after a couple of weeks I still wasn't able to sign in. I spent an hour or so getting...
I was migrated over from Virgin Media last week. I had no restrictions on my account. When I signed up for Virgin Media I had to provide proof of date of birth. Now I'm an O2 customer I am unable to access over 18 content on my phone. I have changed ...
Hi I ordered my first o2 phone on Monday at 10pm, it’s now almost 8pm Wednesday and I’ve still not been told any update of even if it’s been accepted. I can’t chat to a real person because my account doesn’t work yet. Any help would be great
Hi I have a new SIM card and I can’t seem to set it up I wanted to purchase a rolling £15 plan please
I still consider myself a newby and I appreciate the Community here is NOT the O2-UK customer service help. The O2-UK calculator suggests a £1.51 increase on what I am actually paying for the data calls and text service.That service can not cope at ...
I had ordered a sim only deal but may have clicked eSIM when I meant an actual SIM card
Hii was using rewards for the first time and incorrectly applied my £60 to ticketmaster whilst browsingi wanted to use it for shopping . Can it please be re imberssed?
Dear Customer Services, I have requested a SIM only deal with O2 on two occasions now. I have been emailed that as credit check is taking place, but have received no further updates. In addition I would like to transfer my existing mobile phone numbe...
I recently got a new simAnd I need to add my student discount.The store guy told that I can do this by sending my discount code from unidays to 61202.But I m getting the following message as reply "O2: Sorry we didn't recognise that. Please check you...
Hi Folks - I have recently signed up to a new sim-only 02 deal (as part of a new Virgin Media deal) and I've been using 4G data on my mobile since then. Disappointingly my mobile drops data constantly - I know it's 02 as when I switch back to my sim ...
