The content you are looking for has been archived. View related content below.
Welcome to the O2 Community!
This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling inspired, you can even create a how-to guide or write a review of your latest device!
Why join the O2 Community?
There are many reasons to join - here are just a few:
How do I join?
Joining the O2 Community is quick, easy and free: you'll be able to get the best out of the forum after you register, or sign in. If you're unsure on the steps, check out this helpful guide on how to register!
How do I get help?
Search - There's a good chance your answer is already out there! Have a look at our useful FAQ of the most asked questions and the existing guides. You can also search the Community for similar questions by using the search box. If you're a Business customer, make sure to check out our dedicated board!
Ask - If you didn't find your answer by searching, you can ask the Community for help. It's really easy to start a new topic by clicking the 'new topic' button at the top of each board. The more information you provide in your question, the easier it will be for others to give you the best advice! Please make sure you don't post any personal info such as phone numbers as the O2 Community is public.
Let us know your question has been answered
If your query has been answered please let others know by hitting the 'Accept as Solution' button. This will clearly mark the correct answer which helps others with the same question. It’s also nice to say thank you to the person who answered your query!
If you have a question which requires Customer Service to check or access your account, our knowledgeable community members may not be able to help with this. In that case, they will go through some troubleshooting steps first in order to pinpoint what the issue could be, and if further account-based help is needed, they will notify one of our account trained O2 staff who will contact you privately to discuss your query further.
Please note: You can manage your account via My O2, and you might be able to resolve your query that way, so it's always worth checking in there first. We have a handy guide on how to use My O2, and if you need any further help with it, feel free to post in our My O2 board.
New to the Community?
Not sure on something?
If you have any questions about how the Community works, feel free to get in touch with a member of the Community team at any time!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
Thank you, I am super happy about joining up with 02 again. We didn't have this very helpful community when I was with them several years ago.
I'm on a payg sim, hopefully with a big bundle tariff as that's what came through the door. Filled in a form to have my 02 number changed to my current number, wish I had been able to join this community before, as it took me a few days to work out how to fill the form in correctly.
I spoke to customer service who very helpfully told me not to put any payments onto my phone until my number had changed over as it can cause problems. She also explained to me that it's better not to go onto a rolling plan. Very helpful staff here.
Thanks from Chrissie
I hope you are able to find time on the O2 Community to have a look at the Off topic board ... = ... lots of fun things to do like quizzes, and the virtual lounge where anything goes (apart from IT ... ?)
Of course, lots of help threads ... or ... places where you can ask a question / make a comment.
Wishing you a pleasant day