Loyalty Discount

[billbanks20]

Hi, I was offered the 20% loyalty discount when I joined O2 along with a £15 credit for delays and overcharges. 2 weeks later nothing showing on my account for these. I’ve tried the agent chat function on numerous occasions but usually get the ‘we are extremely busy …’ response 

is there a particular section of the app I should check for this ?

thanks

Bill

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[billbanks20 · Accepted solution]

Many thanks, I tried this and was told on phone it would be corrected but still not done, but will try again

cheers

B