Credit Team Delays

[Mariam1]

As a new customer, I ordered an iPhone 15 pro 128GB contract from O2 on 24th of Jan.. Now, it's 2nd Feb today and I still haven't got any response from them, even after their clear statement that they will get touch in 24 hours. My upfront has been deducted since 24th. I have made several complaints through the customer service agents but they have no idea what's going on. Can anyone help?

[Enlli]

Nobody here as we are all customers

You could try the number for sales

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.