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Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

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Martin-O2 by Former Staff
  • 2605 Views
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Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 18871 Views
  • 22 replies
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Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by Former Staff
  • 2239 Views
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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 20553 Views
  • 55 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 6589 Views
  • 2 replies
  • 2 kudos

Resolved! end contract

Hi i want to end the contract with O2 that i signed yesterday as the offer is more expensive than what i have with GiffGaff.thanks

Local mast issue

Hi, I'm a Tesco mobile customer which uses a O2 network. Since last week's wind out broadband signal is very poor and cuts out. I looks like it's a local mast issue is it's more than one device. Can this be reported in any way?

Sion76 by Level 1: Joiner
  • 200 Views
  • 1 replies
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Resolved! o2 customer service

I called o2 to try to understand something and when I call it's picked up immediately which is great I thought, then he asks me about my issue and then puts me in a queue, I end the call because I thought that was strange as he didn't explain why. I ...

1tzTJ by Level 1: Joiner
  • 601 Views
  • 9 replies
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Resolved! List of calls

Hi I need a list of calls made to a builder from my mobile phone unfortunately I have deleted the history by mistake as I couldn’t find a way of copying the list how can I get the list

Mark9423 by Level 1: Joiner
  • 225 Views
  • 3 replies
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Why am I being charged

I was led to believe that everything would remain the same once my husbands and my sim changed to you . However Nov, Dec and January I snow paying two separate bills to you and virgin media. Not happy with this situation as up till now it’s cost me£6...

603 by Level 1: Joiner
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  • 4 replies
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Can't top up!

Hi! I want to top up £10 in order to get a data big bundle. I bought the sim from Argos and have downloaded and registered in the appBut every time I try to top up in the app or on the Web version, or by calling 4444, I get the message that the their...

Zhiop by Level 1: Joiner
  • 455 Views
  • 4 replies
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Resolved! USE OF ONLY 1 SIM

HELLO i want to use only 1 sim which is the old network(lebara REMOVED) which i have requested a switch to O2. i dont want to use the new sim and its number. how do i go about this

OJEX by Level 1: Joiner
  • 222 Views
  • 2 replies
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Loan agreement no contact with support

Hi,Im a new customer to o2 and i applied for a new phone + data i did that on friday, I paid the deposit 30£ and got an email saying it will take 24 hours to verify, we have Tuesday now and no response, i tried calling but they ask me to give them my...

Cancelled the number

I contacted o2 within 14 days of purchase to cancel the number. I was told it was cancelled, but the number is still connected to my account, and I was charged. Please help.

Avni by Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

No update on new phone

The £30 has been pending for nearly 2 weeks now and still haven't been updated