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Black Friday offer

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PH1977
Level 1: Joiner
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on ‎22-11-2023 10:56

on ‎22-11-2023 10:56

I signed up to a SIM only deal with O2 on 16/11/23. Being a Virgin Media customer I was told that, as a Black Friday offer I would have my data doubled - 30Gb to 60Gb. So far this hasn't happened.

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MI5
Level 94: Supreme
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on ‎22-11-2023 11:03

on ‎22-11-2023 11:03

@PH1977 

See if you can activate it in your MyO2 https://mymobile.o2.co.uk/

If not, contact customer service.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Enlli
Level 65: Ultra-cool
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on ‎22-11-2023 11:02

on ‎22-11-2023 11:02

If you have Virgin Media Broadband you will get the Volt benefits around 14 days after sign up.

Volt Megaguide 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
  • 144416 Posts
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  • 27678 Solutions
Registered:

on ‎22-11-2023 11:03

on ‎22-11-2023 11:03

@PH1977 

See if you can activate it in your MyO2 https://mymobile.o2.co.uk/

If not, contact customer service.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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