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transfering an account or phone number

Cozz
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My son will soon be 18 and i would like to transfer his phone number and account to his own account, is this possible or do we start a separate o2 account and cancel the original one?

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gmarkj
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Transferring the number cancels the old one @Cozz - don't close it down before you ask for the number to move or you might lose it...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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Your son will need to get his own deal (either contract or pay as you go) @Cozz .

Once he is all set up then you have to contact customer services when you are both present.

He will need to request the number moves to his account, and you will need to approve the request.

If the contract his number is currently on is inside the minimum term then the rest of the contract will need to be paid up (eg, if his number is on a contract that has only completed 9 of 12 months, the remaining 3 months will be due when the number moves).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cozz
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Thats great, thanks for your prompt reply. So open a new deal for him, cancel the old one, pay up what's owed then all systems go? great stuff.

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gmarkj
Level 66: Unequalled
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Registered:

Transferring the number cancels the old one @Cozz - don't close it down before you ask for the number to move or you might lose it...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 4
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