Solved: locked sim

DS5 · ‎12-06-2024

hi

did a system update. Android phone wants the sim unlocked. I don't know the number. tried to access my o2 account but cannot receive the texts to verify my account as I cannot get into my phone. Don't know my security password so cannot answer that question either... any ideas?

Thanks

MI5 · ‎12-06-2024

@DS5

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

or contact O2 Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2024

@DS5

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

or contact O2 Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DS5 · ‎13-06-2024

thank you. managed to speak to someone via 202 and got it sorted.

MI5 · ‎13-06-2024

You're welcome @DS5

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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