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Level 1: Joiner
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Registered: ‎25-03-2019
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test

I’ve just placed a order for  a new i phone and it should be 30GB and not 15 GB so why does it say this on my 02 account 

Posts: 93,036
Topics: 751
Registered: ‎14-01-2013

Re: test

[ Edited ]

Hi @Sue17 

You will probably see this applied as a bolt on

Info here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

 

When the 15gb is running out, the additional 15GB will appear.

You should see it as a bolt on in My O2 (read the link above)

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Posts: 93,036
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Registered: ‎14-01-2013

Re: test

@Sue17 

Just to add, if you have any problems then give customer services a call https://www.o2.co.uk/contactus

Welcome to the forum Welcome

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Re: test