Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎25-03-2019
Accepted Solution

test

I’ve just placed a order for  a new i phone and it should be 30GB and not 15 GB so why does it say this on my 02 account 

Highlighted
Posts: 84,943
Topics: 716
Registered: ‎14-01-2013

Re: test

[ Edited ]

Hi @Sue17 

You will probably see this applied as a bolt on

Info here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

 

When the 15gb is running out, the additional 15GB will appear.

You should see it as a bolt on in My O2 (read the link above)

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 84,943
Topics: 716
Registered: ‎14-01-2013

Re: test

@Sue17 

Just to add, if you have any problems then give customer services a call https://www.o2.co.uk/contactus

Welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 79,799
Topics: 570
Solutions: 3,796
Registered: ‎04-01-2009

Re: test