on 12-01-2023 11:08 - last edited on 12-01-2023 16:13 by Martin-O2
Hi,
I was surprised when I saw my bill. Its 90 Pounds, because it was not used in that period. I am living in İstanbul, and the latest call to me was in Oct 2022 which I did not answer. I used only free wi-fi on my phone only to check if there is any messages. How I could be charged many times for a service I have never buy. Must be a mistake I beleive. Would you please kindly check my account and correct the bill.
Thanks in advance.
Nurhan Kaur
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12-01-2023 11:43 - edited 12-01-2023 11:45
12-01-2023 11:43 - edited 12-01-2023 11:45
I doubt very much this would be a mistake on O2's part as they pass on to you the charges they have received from the local networks.
You will need to contact O2 direct as this is a community forum and there is no access to your account from here
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Also, if you go to My O2 on the Web you should be able to see a breakdown of charges.
As this is a public forum you would be advised to remove your phone number as it opens you to spam calls / fraud
12-01-2023 11:43 - edited 12-01-2023 11:45
12-01-2023 11:43 - edited 12-01-2023 11:45
I doubt very much this would be a mistake on O2's part as they pass on to you the charges they have received from the local networks.
You will need to contact O2 direct as this is a community forum and there is no access to your account from here
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Also, if you go to My O2 on the Web you should be able to see a breakdown of charges.
As this is a public forum you would be advised to remove your phone number as it opens you to spam calls / fraud