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lost phone/not able to access o2 account

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poppyb
Level 1: Joiner
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‎23-06-2023 02:29

‎23-06-2023 02:29

hi,

 

i have unfortunately lost my phone. i am therefore trying to log into my o2 through my friends phone. however it’s not working and is saying i’m unable to access my account. this is problematic because i am currently in guatemala so am unable to go into an o2 shop. is there any way you can help with this?

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MI5
Level 94: Supreme
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‎23-06-2023 08:04 - edited ‎23-06-2023 08:05

‎23-06-2023 08:04 - edited ‎23-06-2023 08:05

@poppyb 

First off you need to report it to O2 Guide: Lost or Stolen O2 Device? - How to Report it 

Contact details here Guide: How to find help & contact O2 

You can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150388 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

‎23-06-2023 08:04 - edited ‎23-06-2023 08:05

‎23-06-2023 08:04 - edited ‎23-06-2023 08:05

@poppyb 

First off you need to report it to O2 Guide: Lost or Stolen O2 Device? - How to Report it 

Contact details here Guide: How to find help & contact O2 

You can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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