how do I phone a real person?

[No_Name]

I don't so bots. Not ever. How do I contact a human?

[Enlli · Accepted solution]

Pay Monthly ring 202 from your O2 handset or 0344 809 0202 from any other

Guide: How to find help & contact O2 

[MI5]

@No_Name 

Call 202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[No_Name]

Very Kind. I was on of those 'ported' onto 02 from Virgin. My 'dumb phone' works, but I find the 02 back end stuff and CRM poor. I cant even download my 02 PDF bill. I'm not kidding. I'm tech savvy too. I was at Open.... in 1999. We invented iDTV & had 6m+ subscribers. It's why these days I won't have  smart phone and avoid US bit tech co's . We need more Linux, less California, and to rid ourselves of the utter madness of data-centres / cloud dependency. Rant over.  Thanks again.