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getting into account

JackCalum1991
Level 1: Joiner
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My phone is broken and can't be repaired so I need to upgrade but I can't get into my account without it trying to text me a pin to the broken phone. Ive tried using one of my email addresses and now locked myself out of that 

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MI5
Level 94: Supreme
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@JackCalum1991 

Put your sim in another phone, if you can, or pop in store with photo ID to upgrade.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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