cant answer phone calls

[jrosie281]

Why cant I answer calls,  phone rings, tells me whose ringing, but where the green answer button is. its orange, and the red off button doesnt react either,  Its making calls. just cant answer them

[Bambino]

@jrosie281  What phone is it? Have you tried turning it off and back on again?

[jrosie281]

its a galaxy s9 ive tried turning it off didnt work

[MI5]

@jrosie281 

Not sure why your answer button is orange but you should be able to answer calls by pressing vol up and reject with volume down (select options in accessibility settings).

I'd try clearing the cache from your call app to see if it helps with the button issue.

[Bambino]

@jrosie281 Here is the link to Samsung UK support: https://www.samsung.com/uk/support/

[jan2]

I've got the same problem

[MI5]

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@jan2 wrote:
I've got the same problem

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Try the same suggestions.

I doubt this is network related so more likely a Samsung software issue.

[Bambino]

@jan2  Samsung support is your best option at this point: https://www.samsung.com/uk/support/