Re: bill

melanie5 · ‎22-12-2023

why after ive paid my bill its still stating not paid yet moneys on hold in my bank?

MI5 · ‎22-12-2023

It means O2 haven't accepted the payment yet.

Reason unknown.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-12-2023

@melanie5 It can take 48 hours for payment to clear O2's account. If you've only just paid, that time will probably be longer as the long Bank Holiday weekend is approaching.

If you want to avoid problems like this in the future, set up a Direct Debit when you call Payment Management.

I DO NOT WORK FOR O2

JK123 · ‎22-12-2023

@melanie5 By any chance was your Direct Debit paid on 20th December?

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