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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Why can’t access myo2 after so many months

After so many months I still do not have access to myo2 app and in the web app , no product is listed thought direct debit is executed every months for the last year.i need to change the bank for a new DD please advise asap

Resolved! cancel contract

id like to cancel my contract but i dont have access to the sim

Changed from O2 to Three, kept the same phone number, now I cannot log into O2 to check my details

See title, when I go to log in it asks me to confirm a number to send the login code to, no login code comes through, is this because I switched to Three? It's the exact same number, so I don't know why the code isn't coming through

Lasting power of attorney

I need to manage my mothers account as her attorney but cannot log in because the security code is sent to her phone....O2 website says I need to setup an account but this wont work because I don't live in the UK.Anyone know how to get around O2's po...

Resolved! lost sim card

I am currently abroad and i have lost my sim card and i need a new sim card how can i get this please

Resolved! Lost my phone

Hi I’m just looking to see if I can get a new sim sent out please?

Resolved! bill

More info (Highlight to read) hi there you have taken my account to a debt collection agency but i dont understand why as i have made the payment that was due can this be explained and resolved plis #a company called moorcroft has contact me about a ...

Resolved! PAC Code

I am trying to get a PAC code by sending a text saying PAC to 65075. However I keep getting the following response: Hi, it's O2. There's been an issue processing your request, please try again later. Want other options? Personal accounts: go to o2.co...

Address

Hi I want to add my address and I need a pdf statement sent to my email with my address on it

My account

I cannot log into my o2 account on the app and when I log in on internet browser it does not show me my bill or useage

O2

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