Refund

mebius · ‎02-09-2024

Can I do a refund from my O2 balance?

pgn · ‎02-09-2024

If on Contract/Pay Monthly, yes, from your web version of MyO2, @mebius.

https://accounts.o2.co.uk/signin

PAYG refunds only possible when porting out or switching to Contract from PAYG.

Links to O2 Social Media Team here

mebius · ‎02-09-2024

What if I am using Pay As Go?

pgn · ‎02-09-2024

As mentioned above, @mebius -

Refunds are possible under some circumstances but usually only when cancelling a PAYG contract with a PAC to another network OR if you transfer to a monthly contract with O2.

Links to O2 Social Media Team here

MI5 · ‎02-09-2024

Answered here @mebius

https://community.o2.co.uk/t5/Pay-As-You-Go/payment-method/td-p/1744339

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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