My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1920 Views
  • 1 replies
  • 1 kudos

Resolved! New phone

Hi there, I went yesterday to go get a new upgrade phone from the localo2 shop as I have for the last 20 years. I have come away with a longer term contract than the one I was on paying more money tgsn the usual £60 a month I usually pay and once I g...

Lucy9 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Delivery

How do I change the delivery address after I've placed an order? 

Harvard by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi, I am due a upgrade I have my phone in my steps mums bank however I want to upgrade but through my own bank now, is that possible how do I go about it

Resolved! Boltons

wont let me remove boltons

Lewis9 by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! Discounts for NHS staff

Hi, I have been a loyal 02 customer for almost ten years now. I am just sending this message as I have recently found out that NHS staff can avail of 25% off their monthly bills- how can I get this?Thanks,Stacey

Charged for text

Why have you charged me to send a text? 

Judie by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Changing address

I bought a new phone from an o2 shop a few years back, but have since moved home. However, there is no way I can change my address on the o2 website! The reason being I have no 'billing' part on the screen because I've never been billed anything as I...

saucysal by Level 1: Joiner
  • 360 Views
  • 3 replies
  • 0 kudos

Resolved! New phone

Hi i have an old flip phone and want to change it to a smart phone but the sim card is too big how do i order a new sim?

Resolved! Debt recovery/ Fraud

Hi, I have been awaiting a call from your fraud team. Please advise when this will be carried out.