My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8362 Views
  • 1 replies
  • 1 kudos

Log in

I can’t remember my username or password and when I try reset password no email comes through?

Refund please

Every single time I have tried to buy 500MM bolt on data for £6.50, and have selected it via the app and hit Add Bolt On, the app incorrectly gives me 100MB for £3.50. What is going on? Please refund me for these immediately based on the £6.50 value ...

Stuart15 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Leave O2

Hi Everyone,Please tell me how can I end my O2 contract and pay off my device plan.Thanks,Ajay

AjayPawar by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Order issue

Hello, I have just upgraded my phone this evening online. However I’ve made a mistake. I chose the I phone 15 in the light pink colour. But I actually wanted the I phone 15 pro max (same colour) it’s my own fault but is there any way this can be amen...

Ojyx by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Order

Hello O2,I was just about to order a SIM card and in the last step I suddenly got an error message from the website ‘Uh-oh looks like something went wrong’.Can you tell me if my order was completed successfully?Many thanks in advance.Best regards, El...

Elena90 by Level 1: Joiner
  • 397 Views
  • 5 replies
  • 0 kudos

Cancel plan

Hi I need to cancel my sim plan but I’m not able to use my o2 sim as I am travelling Australia. Is there any way to get around this? I did ring to cancel before I left but they never went through with the cancellation.

Tireew24 by Level 1: Joiner
  • 312 Views
  • 3 replies
  • 0 kudos

Resolved! Travel to europe

Although I have european useage included in my package, do I have to tell O2 that I am going abroad?