My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Billing details

Why can't  I see my billing details on my 02 at the moment?

Zulu1960 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! RE: changing my address

Hello,I have tried changing my address on the app, but as it is a new estate, the right number is not coming up. I have tried ringing 202, but they were unable to help. I kept clicking the link and it said I was not doing so. Can you please help me.T...

Resolved! Otder

Just ordered a new phone upgrade and realised wrong colour ordered. Anyway to change order thanks

Resolved! My o2 app has stopped showing my balance

As of the day I have noticed my o2 app now says where it should show my balance. Now says something went wrong. We can’t show your balance right how. Please try again later. Yet if I got to My o2 website it shows my balance. Is the My o2 app playing ...

Resolved! Air time bill

My air time bill wont load so I cant pay it however I was able to pay my device plan?

Katie1608 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Getting in Contact to Change my Order

Hi, I ordered an upgrade to my phone on Saturday. I didn't see an option to select a colour in the process and didn't realise until the end that I ordered the phone in white (the only colour I really didn't want and as phones cost so much I kind of w...

Hattie123 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Not connecting to wifi

My phone is not connecting to the WiFi but every other device is 

Dominique by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Next payment

Why my next payment is 175 again? I need help with this!!!! 

Resolved! Broken simcard

Hi I'm just enquiring about my broken some as I can't make any phone calls

Mike-f21 by Level 1: Joiner
  • 1 replies
  • 0 kudos