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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

cant seem to make a call on my mobile even though ive got data

I hvae an 02 contract and pay monthly and have plenty of gb left but it won't let me use my phone when not at home using my my own wifi

Your parcel is on its way back to O2

So I recently ordered a new phone to replace my broken one. It came the next day, and the DPD delivery driver asked me for my 4 digit code. Of course, I didn't have a phone, so couldn't provide him with one. If I had been made aware the I would need ...

Customer service contact number - I need to talk to a human being.

What is the Customer Service contact number?

elee36079Personal info

I been cut but I.cant pay till Monday can I please been put back on

Is My O2 purposely not working?

I'm trying to leave O2 now that my contract is up and it's a shambles. Oddly, only the links that I need to use to leave appear to be the ones that load incorrectly or not at all making it impossible to do without calling them. Is it possible that th...

Can not sign into my o2 app

I can not sign into my o2 application as it says I am a new customer but have been with o2 for years

Order sim

hi i would like to order a replacement sim but I don’t have the old sim in a device. it’s lost at home somewhere

Bolt on’s

Hi, I was running low on data because I’ve made a new deal with the virgin addition that is meant to double by data, but that sadly can’t start yet as virgin can’t come to install the wifi, and so tried to add a bolt on. Despite trying to add 4GB or ...

I can’t get into my o2 app

Cannot get into the app. I have entered everything correctly

Security check

Hi I am unable to use online portal, the systems show below: We've sent a code toWe’ve sent you two texts. The first is a warning message not to give one-time codes to fraudsters pretending to work for O2. The second is the code you need to continue ...

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