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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

eSIM

Hi,I've just switched my contract from a physical SIM to an eSIM. When trying to sign into my account to download the eSIM, I am unable to do so because it requires MFA to login by texting my phone number. Because my other SIM has been deactivated, I...

Resolved! Accessing My O2

Hello, Can someone please provide some assistance here. I am a new customer to o2 and have not been able to get into myo2. When i took out the contract for an ipad pro it created an account for me with my email address as my username (not the one i u...

Resolved! Unblock 18+ sites

Hi how can I unblock the 18+ sites ?

Order update

where can I chase an order? They’ve taken the money and said they would get back to me within 24 hours but nothing

Logging into the o2 app

I have tried to log in to the Myo2 app about 10 times and after I’ve completed the login and text message security code steps, it keeps saying “Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hour...

Apple tv

I am being charged for Apple TV but this subscription has been cancelled - it is due to finish 24 sept can you please remove this charge

Calling from USA

I am currently in the USA I cannot receive or make any calls can you help please?

Phone Return

I cancelled my contract and returned my phone in post but it’s saying that I haven’t. Can you confirm this?

Reset password without phone code

Resetting password for myO2 not working as wants to send an sms to the iPad and iPad oit of data and can’t receive a standard sms …. How do you resolve?

Cannot get itno my ne w account

Regisered for a new account this morning. I cannot get inot the account as whn I enter my user name and passwiord I get the following page:We've sent a code toWe’ve sent you two texts. The first is a warning message not to give one-time codes to frau...

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