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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9883 Views
  • 1 replies
  • 1 kudos

Resolved! Replacement sim

My husband is in hospital and he has lost his sim card for his phone. I cant see anywhere on the website to get a replacement except by calling but my husband is unable to use his phone due to his injuries. Can anyone help?

Phone account turned off

Hi I have paid my sons bill and his account isn’t back on yet

Lisa2009 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Received contract email

Hi i was on the phone upgrading my phone and waiting for new contract email. I have received emails now and want to continue with setting up new contract please

Sharonb55 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Call to Armenia??

I noticed that I have been charged £3 for a call to Armenia, something I have never done. I have had a few scam calls from Armenia but I never reply and in fact I have blocked a few of the numbers. But the number I have allegedly called is a differen...

Fig by Level 1: Joiner
  • 1178 Views
  • 2 replies
  • 0 kudos

I want to cancel my contract

Hi, I’m trying to cancel my contract completely but it is seemingly impossible to do this via the My O2 account.

Alex1947 by Level 1: Joiner
  • 888 Views
  • 1 replies
  • 0 kudos

Trying to cancel a SIM that isn't used

Finally getting around to cancelling a SIM I got as a package deal with Virgin Media, but I'm just going around in circles on this.Because the SIM isn't even in a working phone I cant just call 202 or anything and it seems the other method of contact...

J-D-W by Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

My service requests isn't working

I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made. I changed them last year in the same way with no issue, now it doesn't work. It is saying the sta...

TCF by Level 1: Joiner
  • 577 Views
  • 4 replies
  • 0 kudos

My 02

HiI am having problems logging in to my 02 account and it's not password related. Can you please look in to

Tony2508 by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

login issue

I can't login into the My O2 account.

Lance23 by Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

New customer

Hello I have had an email to say that I need to log onto my O2 account for next steps as a new customer but when I log on there is nothing showing. Thanks, Alice

AHL by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos