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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Order update

where can I chase an order? They’ve taken the money and said they would get back to me within 24 hours but nothing

Logging into the o2 app

I have tried to log in to the Myo2 app about 10 times and after I’ve completed the login and text message security code steps, it keeps saying “Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hour...

Apple tv

I am being charged for Apple TV but this subscription has been cancelled - it is due to finish 24 sept can you please remove this charge

Calling from USA

I am currently in the USA I cannot receive or make any calls can you help please?

Phone Return

I cancelled my contract and returned my phone in post but it’s saying that I haven’t. Can you confirm this?

Reset password without phone code

Resetting password for myO2 not working as wants to send an sms to the iPad and iPad oit of data and can’t receive a standard sms …. How do you resolve?

Cannot get itno my ne w account

Regisered for a new account this morning. I cannot get inot the account as whn I enter my user name and passwiord I get the following page:We've sent a code toWe’ve sent you two texts. The first is a warning message not to give one-time codes to frau...

I can’t afford my bill this month

I can’t afford my bill this month I have a new baby boy and my bank account has been hacked it’s u see investigation to get my money back but can take a long time I need my phone line on for my son for his father too get in contact so I don’t know wh...

Leaving 02

Hi so I have already found another provider and have told them the PAC code and they’ve sent me a sim ready to activate but I got a message about my next bill for 02 like normal… do I just switch over now or is there some way of telling 02 I’m leavin...

No service unable to call

I recently joined 02 last week and I have been unable to access internet

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