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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I have unpaid bill, but currently abroad

Hi, I have an overdue bill, and would like to pay it, but I don't have access to my number in o2 app (I'm ex virgin media customer, and for some reason my number wasn't transferred to o2 account). I'm currently abroad, and my cell phone doesn't conne...

Payment

Hello, my phone was stolen and my bank was frauded, I cannot afford to pay my bill until I have had it reenbursed by the bank, could I get help please

My o2 app

I can’t login to my o2 app

Resolved! 02 open

I have been unable to get my 02 open discount because my work email is not recognised and my pay slip dies not contain my national insurance number

Can't access My O2

Hi everyone. Driving myself crackers as cannot get into My O2 - via mobile app or online. I get messages such as "something went wrong, not possible to log on, Try again later", "user and password don't match" (even though I have done a re-set) and "...

My o2

Hi it says I don't have access to my o2

You don't have any products or services in this My O2 account.

I get this message when i sign into my account, You don't have any products or services in this My O2 account.

Resolved! When I try to access my o2 app it says I dont have an account, I have had an account for 4 yrs

I am unable to access my o2 app to see what data or calls usage is available. When I try to log in it doesn't recognize my email & password..but will let me reset it and send me an email to reset it. I then try to log on with the details confirmed by...

Logging into MyO2

My O2 account was linked to my Virgin mobile no, rather than my O2 one that is the no I use I no longer have the Virgin mobile no and want My O2 linked back to that one [it used to be before I had the Virgin no]. Thanks.

Request

Hiya I’ve got £10 on my account and I didn’t mean to send it can I have it back please

O2

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