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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

The phone number it's cancelled

Hi,my name is Ana,and at the moment I come back in the U.K,but my phone number is not available, it's about payment...I tried to pay online but I can't...can you please open it for meThank you!

Resolved! My o2 and iPad Pro new customer

recently bought a new iPad Pro online. It says it is delayed and delivery will be made in next two weeks, which is fine. But it also says i can track my order on my o2. But i dont seem to be able to find 'my order' in my o2. It also says as follows,M...

How can I add another device to my o2 account

I already have a my o2 account for my teenage daughter's phone which is in my name. I have now taken an o2 contract for my own phone but can't figure out how to add it to the same account. The only option seems to be 'bring in other products' but it ...

Resolved! Age verification

I would like the age verification taken off my account please

Conned

09095560004I had a call to the number above that I was charged £4.16p for 11 seconds for. This was a con. I had an email that said that I had missed a call from Fiona and I should call the printed number to get my voicemail. Not thinking I rang the n...

Resolved! Cancel extra

Can i cancel my extra on My 02 without having to phone anyone

Payment refusal

Would like to ask for my bill not to come out this month as I have had no signal where i live for over a week and I've quite an expensive contract

Resolved! First bill

I’ve just set up my first ever contract with o2 for my mobile phone. Does the payment come out of my account automatically or do I have to pay it?

Credit report

CPW gave @O2 incorrect details when they set my contract up... bank details, email and incorrect home address.. O2's Direct debit wasn't taken due to this. Now it's wrecked my credit report CPW have agreed they were at fault not me. I now require o2 ...

Resolved! Get back deposit

can someone help me get back the deposit!?I called O2, I chatted, I was in the shop and nothing. I can't,get back...!Thanks

O2

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