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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9841 Views
  • 1 replies
  • 1 kudos

Resolved! How long on my Disney+ free subscrption Extra

Hi, How do I find out when I took the free subscription out for Disney + so that I can calculate when the 6 months are up? Or is there a way to see when the 6 months are up? Thanks

rl1990 by Level 1: Joiner
  • 416 Views
  • 1 replies
  • 0 kudos

Resolved! Move number

transfer my number

ramunas by Level 1: Joiner
  • 693 Views
  • 3 replies
  • 0 kudos

Resolved! Track Order

Hi All,When I go on My O2 to track my order it only brings up the previous order of my current phone and not the recent order of my new phone that I got the email about to say it's on it's way. What should I do? My current phone is broken and so I wo...

CS_99 by Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! proof of usage document.

Insurance company asked me for proof of usage document with IMEI of device, also, to be shown first and last time when device has been conected. Any suggestion?Thanks very muchIGN

IGabrielN by Level 1: Joiner
  • 16961 Views
  • 6 replies
  • 0 kudos

Resolved! New sim but want old number back

Hello I’ve recently lost mi SIM card due to taking it out and putting my partners in my phone .. I have now bought a new SIM card and would like to get my old number back

Anna6 by Level 1: Joiner
  • 631 Views
  • 2 replies
  • 0 kudos

Resolved! Acessories

How to return apple earpods?

Humairaaa by Level 1: Joiner
  • 579 Views
  • 2 replies
  • 0 kudos

Adding pay monthly phone to PAYG account

Hi all I now have a new O2 contract phone which I use in parallel with PAYG SIM elsewhere. The MyO2 login only seems to display the PAYG number. When I attempt to 'bring in new device', the website indicates that the pay monthly device is already ass...

microsoft charges

Hi, ive been recievin texts monthly stating theyre from microsoft, charging 10.99 to my phone bill. i have been in contact with microsoft multiple times and three members from their specialist team have siad there should be no charges on my account o...

Calls made from abroad not on itemised bill

I am looking for proof of phone calls I made from abroad for an insurance claim. When I have looked at my bill for calls I made that week it is showing that I did not make any calls at all for the whole time I was away! Is this normal?

Resolved! New upgrade contract

If I upgrade through the o2 app and get a new phone and sim will the old sim contract be automatically cancelled?

Dave8 by Level 1: Joiner
  • 499 Views
  • 1 replies
  • 0 kudos