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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How change payment date

Can someone help me?

Friends and Family

I upgraded my phone online about a week ago. I had friends and family discount but it has not seemed to carry over... do I need to do anything?? Does it carry over?

Free Huawei Freebuds

Was told when I upgraded to the Huawei that I was able to get free freebuds or a huawei smart watch but can’t seem to find how I go about getting either? Anyone else had this problem or know where I can get them from?

Where has my Data gone?

I bought 12gb of extra data - better value.I've only used 1gb (I'm not a heavy user).Now MyO2 says I have run out.My 'dashboard' says I still have 11gb.What is going on please?

Getting in touch

Does anyone know how to get through the FAQ process and actually get a response from someone. It said ASK ALICCE or somesuch but any question I asked was clearly answered by a robot as it was just general rubbish and not specific at all.HELP please

Extras

Will I still keep my extras if I change tariff

£15 Big bundle not working

I bought a £15 bundle yesterday and it never worked

Bolt ons

Hi I've run out of data on my iPad. I have altered my data package which won't start until next period so I need to buy a bolt on. However, when I go to buy a bolt on I just get the message about my change to monthly package. How do I top up?

Resolved! Scam?

I have received this via text today...thinking it may be a scam. It came from number +447507319810. I have tried to forward message to 7726 as advised to a previous person who has also raised this concern also but won't let me forward on. Txt that ca...

Resolved! move phone number

I have just bought a new phone with pay monthy o2 sim. I already have a pay as you go sim with o2. Both are active. I would like to transfer the pay as you go number to my pay monthly sim. Both sims are active. If possible I would like to swap the ph...

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