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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Switching from PAYG to Monthly

Hi, I'm a long time PAYG user and yesterday I moved onto a Pay Monthly contract, but I have a couple of issues I hope someone here can help me with? Firstly, my My O2 account has changed username from my gmail account to an @o2.co.uk address. When I ...

Resolved! Disney +

I already had Disney + before becoming an O2 customer. I successfully linked the O2 extra to my Disney account 3 months ago. However my Disney + account is now saying that my O2 payments have been cancelled ... Anyone else come across this? Do I need...

My new mobile won't let me open incoming calls

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Resolved! Unknown person has access to my wife's Facebook account Brand new S21 Ultra.

If my wife sends a message via facebook this unknown person appears to be the sender.

Resolved! Trying to access my direct debit details

I'm trying to access my direct debit details. its like its hidden. when i try to get to 'Talk to Someone' it just loops back to the start again. please can someone send me the link before i start getting really annoyed with this website. o2, Don't hi...

Resolved! Return

Hi I ordered some apple Air pods on the 6th May didn't open them till the 22nd May and only one work I have tried everything and nothing has worked and I am still currently paying them off monthly. Thankyou

Resolved! Are the emails ending in "o2mail.co.uk" legit emails?

Are the emails ending in "o2mail.co.uk" legit emails? I requested a phone unlock and got an email from o2referrals@o2mail.co.uk, is this legit?

Resolved! Roaming in Iran - Monthly Pay

HelloIm planning to visit Iran, wondering if my O2 number would be work there? I just need to make sure that I will receive texts. I’m on Monthly contract. Last time (2019) when I was there, I had no coverage at all. Would appreciate if anyone can ad...

Leaving o2

I am overseas right now and cannot use o2. I need to leave o2 altogether. How do I make my final payment? What number should I call customer service to terminate?Thanks

Resolved! Cancelling

I currently got a new contract which said it would cancel my current o2 contract and it says I need to pay the remaining balance and I'm just wondering if this will come out on the day my bill should go out or if I need to ring up and pay it?

O2

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