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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Random calling

My phone is calling random people in the UK, which is not shown in my call listMultiple times

Resolved! Live Chat

I can't for the life of me find an option for Live Chat, and I urgently need to contact o2. After breaking my phone several days ago, I placed an online order for a new handset for which I've received no email receipt - and it was supposed to be arri...

Resolved! Regarding data

Hi,I need to upgrade. I had seen an advertisement for iphone 12pro max with 90gb data. Is the 90gb data every month. or just once.

Using sim in tracker

Im trying to sign in to My O2 and associate my sim phone number withthe acccount. The sim is mounted in a tracker so I can't recieve a verification code.

Phone just stopped working

Hi, my Samsung phone was working and has gone dead. It was fully charged and I have put it back on my charger and it is not even responding to electrical power supply being attached.

Resolved! Name

I know it’s picky but how do I edit my name in the app? It’s all written in lower case letters and I’d like my name to start with a capital letter! (Can you tell I work in a school?)

Resolved! Can I use my data on 2nd phone

I have 2 iPhones, 1 is bt that contract has just finished and my other contract is with o2, I have been with o2 for years and was wandering if I could keep my same number and use my o2 data and calls on my other phone once I get a chip and 02 unlock ...

Resolved! Address not showing.

I'm attempting to buy a sim card, the problem is my house number does not show on the drop down menu, does not appear to allow manual input!

Resolved! Blank 'Repairs tracking' screen

On the return PDF emailed to me, there's a link to track repair progress, but when I click on it, it just leads to a blank page (official 'My O2' page but just whitespace below the usual headers).... On a side note: it also said one must include a 'r...

Resolved! samsung A51 software update crash

Dont know what this place is ...just received my new A51 samsung phone. Tried to install update but it keeps crashing at 26% then says error any ideas.. beginning to regret this purchase.

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