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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Keeping my number from three network and transferring it over to keep it with my O2 network

How do I keep my original number from a different network and keep it with my new network ‘O2’?

Resolved! Spend cap

I want to change my spend cap

Resolved! Wifi

Been with o2 for years but last 4 months WiFi has been **** contacted o2 said they would give me a callback twice still waiting had to buy another phone with EE sim need WiFi for work worst service ever can’t wait to leave o2 don’t seem to bothered s...

Resolved! Late payment

Hi , please give me a call because I want to discuss my situation

Resolved! Turn off balance notifications, requested 7 times now.

Hi there, So I have asked PAYG cust services 7 times now (over a period of 10 days) to remove balance notification texts. I did this on my Dad's number, mine over the year and now tried with the Wife's. 7 phone calls later and wont come off. I have e...

Resolved! chip plan

Hi I already have an O2 chip but I would like to make a monthly plan so I can activate it today

Resolved! My new SIM has NOT arrived

My SIM has not arrived. I had an email saying it had been dispatched on 19th December, tracker says it is 'complete' but it has not arrived Tracker no is [Personal details removed] I gave a PAC code so I can keep my number [Personal details removed] ...

Resolved! Discount code

How do I apply blue light discount to my account

Resolved! MyO2 app down at the moment. Can’t seem to log in all day

Is My02 app down for maintenance as I can’t seem to log in all day ?

Resolved! Merge accounts

MorningI was told I could merge my accounts, I’ve got an account I’ve also got another account in my name but it’s my partners phone.I would like to merge these two accounts for the new phones we’ve got.RegardsSamantha Gott

O2

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