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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 recycling

I am yet to receive my 02 recycling package to send back my old phone

My o2 app

Hi, I have just taken out a new contract with yourselves and set up an o2 account, however it keeps saying error and will not log me in on the app, on the web it says I do not have any current products or contracts but I keep receiving texts asking m...

can not log in to my account

please help to log in to my o2 account

Changes to tarrif not made by me

I have had multiple emails and texts since last night saying I have changed my Tarrif to a new eSIM only however I haven’t made any of these changes.

Can not activate my eSim using My O2

I need to activate my eSim urgently. I purchased my contract for SIM yesterday and opted for eSIM for urgent needs. I can not sign in to My O2 App. It says wait for 48 hours.My account id/email is ************* and the number given is ***********Plea...

Resolved! 18+ content

Hi, can you please remove the block on 18+ content please

Resolved! Handset upgrade

I would like to upgrade 2 of the handsets on my account but keep the airtime plans I amon. Is this possible please?

Unlock o2 Account

I've locked my o2 account entering the wrong postcode. Can this be unlocked.

Resolved! Puc code

I have a sim coming in the next few days I would like to keep my old phone number, I have a PAC Code it is ********** could you help please.

Resolved! Apply Military Discount

Good afternoon,Ive recently upgraded my iPhone and associated airtime package. Although the phone is still to be dispatched, I believe the airtime contract has restarted. I’ve been trying to reapply my military discount to my package but have had no ...

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