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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sim application

I applied for a sim and had a case number sent to me last month but I had no response

Resolved! Close account

How can I close my acccount as I have not used it. When I opened an Broadband account with Virgin they misled me and I also ended up with O2 account and having to pay £6 monthly. I do not use this account but still pay for it. I was thinking of cance...

MyO2 login loop

I'm caught in a login loop to My O2 between username and password and SMS code which takes me back to username and password again! Help!

Resolved! Direct debit

I cancelled my 02 and have had directs debits of £5.09took from my account and dong understand what this is for

Esim

i want to convert my sim in eSIM home to do it?

Error - "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon"

Hi, I haven't changed anything with my O2 account, but every time I try to log in, I get the following message: 'Error - It looks like something's gone wrong. We're looking into it and hope to get it fixed soon.' Does anyone know why this is happenin...

My bill

Why on earth is my bill 142 my old number ending in 63 is finished why am I paying another monthly bill for that and why is my new contact £78 for the month this is an absolute joke it should be £45 a month my new contract not 78

Can I add another phone to my account?

I have aa phone on my account, which is linked to my Virgin Media account. Can I add another phone to that account?

E-sim not showing on my o2

I have replaced my eSIM due to getting a new phone my order status on my o2 says completed but when I look to activate my new eSIM it is not listing the eSIM at all what do I do?

O2 Enhanced Trade In Value - Pixel 9

I received my Pixel 9 a month ago, and I was trading in my old phone against this purchase - taking advantage of the extra £150 trade in offer. However Im unable to redeem this offer yet. O2 recycle have received my phone, and the trade in value of t...

O2

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