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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Pak code and end contract

Please help me end my contract as I am not able to make £30paymnets each month or drop my monthly payments to another package, please help.

Cracked phone glass

Hello the back of my phone is cracked. Is this covered under my extended warranty?

Strange Message

I received a text message this morning saying my NBC3SO2386 is going to expire, but I have no idea what this is. Can someone shed some light please?

Leaving o2

I want to close my account

Resolved! Keep old number

How do I keep my previous number from a different provider. Is their a number I text my PAC code to?

New account

Please help !!!

Order still processing 8 days later!!

I ordered new SIM and new contract on 16th September. It still hasn't been processed apparently and no tracking number for it yet! Although my 1st bill will be 3rd October for something that hasn't came. Not acceptable! Anyone else having this proble...

Mobile Bill

My latest sim card bill has included roaming charges. I have been to Europe recently but o2 say they don't charge for European calls so why have I been charged?

unable to sign into account

Hi,Apparently i am unable to log into my O2 account due to sending the code to my phone number too many times

Resolved! Data roaming New Zealand

Hi I have the travel package on my mobile does this mean I won't get charged for roaming; in New Zealand

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