My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Changing personal details

How do I change my direct debit details and home address?? 

_Ali_82 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change of address

How can I change my address with O2?It's so difficult contacting them  

Adekolar by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! upgraded phone- faulty device

i upgraded my phone 2 days ago. The handset I have was working fine and now the screen is black. I am a loyal customer however trying to get a hold of someone to address this is unacceptable service. I require my phone to be in constant contact with ...

My tariff

Hi my data is not working and hasn’t been working for a couple of days even though I’ve purchased the £20 tariff for 30 gb and unlimited minutes and texts at 12th august and it’s is currently 18 th august

Liban by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Spend cap

I want spend cap for 0 pound 

Mk2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disconnected

I’ve been receiving emails to say my phone accounts are going to be disconnected soon ! I have missed a months bill due to covid pay etc and was going to pay it Friday but I’m just worried my phone is going to be completely stooped even though letter...

1206L by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sudden bill increase

Hi, My O2 pay monthly bill has gone up suddenly and I’m not aware why. Please could you explain why this is? Thank You.

Sky553 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Contract upgrade

To whom it may concern i am currently due an upgrade on my mobile phone - I had purchased a new contract phone yesterday with yourselves that should be arriving some point today as stated. The remaining bill for my phone that I am currently using is ...

Resolved! Data

Dear Mr/ Mrs,I'm making £15 top up every month. I had 27,000 gb of internet data that I didn't use from last month. I saw that this data is not added over this month. Could you please fix this? Kind RegardsOsman Faruk BAK

Osman by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can't send SMS messages without data connection

Strange one here, my mums phone (Moto G8) will not send SMS messages unless her mobile data is activated. I have looked at the settings and nothing seems out of the ordinary and I'm thoroughly stumped on what would cause it to rely on the internet in...

YoungGazz by Level 2: Apprentice
  • 2 replies
  • 0 kudos