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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel Airtime Plan

How to cancel my Airtime Plan

Resolved! Advisor

Hi,I am wanting to speak to an advisor but do not have the contact details if you can assist please

Resolved! 2 contracts

If I have 2 separate contracts one for my phone and I've just applied for a tablet, will the payments be separate on my 02 app

Resolved! How to make a payment

How easy is it to make a payment for my contract bill that needs paying today

O2 Extras

I am a recent customer on a 10GB data, unlimited calls and texts deal. When I signed up it stated on the page Disney + on is for six months or if you are not ready to pick now you can select later in the My O2 app. As I was in a rush I did not choose...

Resolved! Paid money upfront

Hello,I paid for the upfront cost for a new contract but it was out of stock. Will I get a refund for the upfront cost? Or won’t I get a refund?

Resolved! Returning two items

So I recently ordered a new iPhone but I've ordered the wrong one. Was meant to order the the normal iPhone 12 but ordered the mini instead. I've also ordered a new Apple Watch because of the deal. But connected it to the number that will be on the i...

Resolved! Pay my Airtime bill

My services have been restricted, I’m trying to pay my airtime bill but I cannot call out on my line so unable to contact O2 directly. Tried talking to an agent online but advisors are not available. How can I pay my bill so I can have restrictions o...

Resolved! Add accounts to my o2

How do I add all my accounts/contracts to My o2 App?

Resolved! Sim Swap

Hey, my beloved phone has given up the ghost (the screen stopped working) and I've ordered a new one - not from O2. I'll need a smaller SIM card for it and I'm trying to do a swap, but every time I put my SIM's serial number into the O2 website it te...

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